Authors
Devansh Saxena, Karla Badillo-Urquiola, Pamela J Wisniewski, Shion Guha
Publication date
2021/10/18
Journal
🏆🏅 Proceedings of the ACM on Human-Computer Interaction
Volume
5
Issue
CSCW2
Pages
1-41
Publisher
ACM
Description
Algorithms have permeated throughout civil government and society, where they are being used to make high-stakes decisions about human lives. In this paper, we first develop a cohesive framework of algorithmic decision-making adapted for the public sector (ADMAPS) that reflects the complex socio-technical interactions between human discretion, bureaucratic processes, and algorithmic decision-making by synthesizing disparate bodies of work in the fields of Human-Computer Interaction (HCI), Science and Technology Studies (STS), and Public Administration (PA). We then applied the ADMAPS framework to conduct a qualitative analysis of an in-depth, eight-month ethnographic case study of algorithms in daily use within a child-welfare agency that serves approximately 900 families and 1300 children in the mid-western United States. Overall, we found that there is a need to focus on strength-based …
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