Authors
Walter S Lasecki, Rachel Wesley, Jeffrey Nichols, Anand Kulkarni, James F Allen, Jeffrey P Bigham
Publication date
2013/10/8
Book
Proceedings of the 26th annual ACM symposium on User interface software and technology
Pages
151-162
Description
Despite decades of research attempting to establish conversational interaction between humans and computers, the capabilities of automated conversational systems are still limited. In this paper, we introduce Chorus, a crowd-powered conversational assistant. When using Chorus, end users converse continuously with what appears to be a single conversational partner. Behind the scenes, Chorus leverages multiple crowd workers to propose and vote on responses. A shared memory space helps the dynamic crowd workforce maintain consistency, and a game-theoretic incentive mechanism helps to balance their efforts between proposing and voting. Studies with 12 end users and 100 crowd workers demonstrate that Chorus can provide accurate, topical responses, answering nearly 93% of user queries appropriately, and staying on-topic in over 95% of responses. We also observed that Chorus has advantages …
Total citations
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Scholar articles
WS Lasecki, R Wesley, J Nichols, A Kulkarni, JF Allen… - Proceedings of the 26th annual ACM symposium on …, 2013