Authors
Emma J McDonnell, Soo Hyun Moon, Lucy Jiang, Steven M Goodman, Raja Kushalnagar, Jon E Froehlich, Leah Findlater
Publication date
2023/4/19
Book
Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
Pages
1-15
Description
With improvements in automated speech recognition and increased use of videoconferencing, real-time captioning has changed significantly. This shift toward broadly available but less accurate captioning invites exploration of the role hearing conversation partners play in shaping the accessibility of a conversation to d/Deaf and hard of hearing (DHH) captioning users. While recent work has explored DHH individuals’ videoconferencing experiences with captioning, we focus on established groups’ current practices and priorities for future tools to support more accessible online conversations. Our study consists of three codesign sessions, conducted with four groups (17 participants total, 10 DHH, 7 hearing). We found that established groups crafted social accessibility norms that met their relational contexts. We also identify promising directions for future captioning design, including the need to standardize speaker …
Total citations
2023202427
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