Authors
Robert W Reeder, Adrienne Porter Felt, Sunny Consolvo, Nathan Malkin, Christopher Thompson, Serge Egelman
Publication date
2018/4/21
Book
Proceedings of the 2018 CHI conference on human factors in computing systems
Pages
1-13
Description
Web browser warnings should help protect people from malware, phishing, and network attacks. Adhering to warnings keeps people safer online. Recent improvements in warning design have raised adherence rates, but they could still be higher. And prior work suggests many people still do not understand them. Thus, two challenges remain: increasing both comprehension and adherence rates. To dig deeper into user decision making and comprehension of warnings, we performed an experience sampling study of web browser security warnings, which involved surveying over 6,000 Chrome and Firefox users in situ to gather reasons for adhering or not to real warnings. We find these reasons are many and vary with context. Contrary to older prior work, we do not find a single dominant failure in modern warning design---like habituation---that prevents effective decisions. We conclude that further improvements to …
Total citations
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Scholar articles
RW Reeder, AP Felt, S Consolvo, N Malkin… - Proceedings of the 2018 CHI conference on human …, 2018