View article

Shaping personalisation in a scenario of tangible, embedded and embodied interaction for cultural heritage involves challenges that go well beyond the requirements of implementing content personalisation for portable mobile guides. Content is coupled with the physical experience of the objects, the space, and the facets of the context—being those personal or social—acquire a more prominent role. This paper presents a personalisation framework to support complex scenarios that combine the physical, the digital, and the social dimensions of a visit. It is based on our experience of collaborating with curators and museum experts to understand and shape personalisation in a way that is meaningful to them and to visitors alike, that is sustainable to implement, and effective in managing the complexity of context-awareness. The proposed approach features a decomposition of personalisation into multiple layers of …