Authors
Jessica Huang, Ning F Ma, Veronica A Rivera, Tabreek Somani, Patrick Yung Kang Lee, Joanna Mcgrenere, Dongwook Yoon
Publication date
2024/4/23
Journal
Proceedings of the ACM on Human-Computer Interaction
Volume
8
Issue
CSCW1
Pages
1-28
Publisher
ACM
Description
This paper explores the design challenges that arise in supporting online freelancers to navigate relationships with clients. Prior studies have shown that current platform designs can lead to worker precarity in freelancer-client relationships, such as power imbalances, information asymmetry, and labor abuse. To envision alternative designs that empower workers in managing their relationships with clients, we engaged 22 Upwork freelancers in participatory speculative design activities. Through this co-design process, we identified design tensions that constrain design options as a result of conflicting values and priorities that could only be balanced and compromised rather than completely resolved. Six design tensions were identified in the context of designing for four different phases of freelancing. We observed three patterns in these tensions: 1) the freelancers' need for client involvement in their tasks and …
Scholar articles
J Huang, NF Ma, VA Rivera, T Somani, PYK Lee… - Proceedings of the ACM on Human-Computer …, 2024