Authors
Quentin Jones, Gilad Ravid, Sheizaf Rafaeli
Publication date
2004/6
Journal
Information systems research
Volume
15
Issue
2
Pages
194-210
Publisher
INFORMS
Description
Online spaces that enable shared public interpersonal communications are of significant social, organizational, and economic importance. In this paper, a theoretical model and associated unobtrusive method are proposed for researching the relationship between online spaces and the behavior they host. The model focuses on the collective impact that individual information-overload coping strategies have on the dynamics of open, interactive public online group discourse. Empirical research was undertaken to assess the validity of both the method and the model, based on the analysis of over 2.65 million postings to 600 Usenet newsgroups over a 6-month period. Our findings support the assertion that individual strategies for coping with “information overload” have an observable impact on large-scale online group discourse. Evidence was found for the hypotheses that: (1) users are more likely to respond to …
Total citations
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