Authors
Tara Matthews, Steve Whittaker, Hernan Badenes, Barton A Smith, Michael Muller, Kate Ehrlich, Michelle X Zhou, Tessa Lau
Publication date
2013/4/27
Book
Proceedings of the SIGCHI conference on human factors in computing systems
Pages
513-522
Description
Online communities are increasingly being deployed in enterprises to increase productivity and share expertise. Community leaders are critical for fostering successful communities, but existing technologies rarely support leaders directly, both because of a lack of clear data about leader needs, and because existing tools are member- rather than leader-centric. We present the evidence-based design and evaluation of a novel tool for community leaders, Community Insights (CI). CI provides actionable analytics that help community leaders foster healthy communities, providing value to both members and the organization. We describe empirical and system contributions derived from a long-term deployment of CI to leaders of 470 communities over 10 months. Empirical contributions include new data showing: (a) which metrics are most useful for leaders to assess community health, (b) the need for and how to design …
Scholar articles
T Matthews, S Whittaker, H Badenes, BA Smith… - Proceedings of the SIGCHI conference on human …, 2013