Authors
Tara Matthews, Steve Whittaker, Hernan Badenes, Barton Smith
Publication date
2014/2/15
Book
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Pages
900-910
Description
Most studies of social tools examine usage of each tool in isolation. Instead, we explore how online communities (a) combine multiple social tools, and (b) use social tools together with external tools. Based on interviews with community leaders and quantitative analysis of 128 online community spaces, we explored the combined use of six social software tools--wikis, blogs, forums, social bookmarks, social file repositories, and task-management tools. We contribute a detailed characterization of how enterprise online communities combine multiple social tools, adding to our understanding of community behaviors: Communities combine social tools to curate and organize complex information spaces. When combined, each tool is used for limited "core" functions; thus 'social' features are not always leveraged for every tool. Leaders and members divide labor by tool boundaries. Our results suggest that an important …
Total citations
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Scholar articles
T Matthews, S Whittaker, H Badenes, B Smith - Proceedings of the 17th ACM conference on Computer …, 2014