Authors
Bonnie A Nardi, Steve Whittaker, Heinrich Schwarz
Publication date
2002/3
Journal
Computer Supported Cooperative Work (CSCW)
Volume
11
Pages
205-242
Publisher
Kluwer Academic Publishers
Description
Through ethnographic research, we document therise of personal social networks in theworkplace, which we call intensionalnetworks. Paradoxically, we find that the mostfundamental unit of analysis forcomputer-supported cooperative work isnot at the group level for many tasks andsettings, but at the individual level aspersonal social networks come to be more andmore important. Collective subjects areincreasingly put together through theassemblage of people found through personalnetworks rather than being constituted as teamscreated through organizational planning andstructuring. Teams are still important butthey are not the centerpiece of labormanagement they once were, nor are they thechief resource for individual workers. We drawattention to the importance of networks as mostCSCW system designs assume a team. We urge thatdesigners take account of networks and theproblems they …
Total citations
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Scholar articles
BA Nardi, S Whittaker, H Schwarz - Computer Supported Cooperative Work (CSCW), 2002