Authors
Ofer Bergman, Ruth Beyth-Marom, Rafi Nachmias, Noa Gradovitch, Steve Whittaker
Publication date
2008/10/7
Journal
ACM Transactions on Information Systems (TOIS)
Volume
26
Issue
4
Pages
1-24
Publisher
ACM
Description
Traditionally users access their personal files mainly by using folder navigation. We evaluate whether recent improvements in desktop search have changed this fundamental aspect of Personal Information Management (PIM). We tested this in two studies using the same questionnaire: (a) The Windows Studya longitudinal comparison of Google Desktop and Windows XP Search Companion, and (b) The Mac Studya large scale comparison of Mac Spotlight and Sherlock. There were few effects for improved search. First, regardless of search engine, there was a strong navigation preference: on average, users estimated that they used navigation for 56-68% of file retrieval events but searched for only 4-15% of events. Second, the effect of improving the quality of the search engine on search usage was limited and inconsistent. Third, search was used mainly as a last resort when users could not remember file location …
Total citations
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Scholar articles
O Bergman, R Beyth-Marom, R Nachmias… - ACM Transactions on Information Systems (TOIS), 2008