Authors
Travis Kriplean, Ivan Beschastnikh, David W McDonald
Publication date
2008/11/8
Conference
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Pages
47-56
Publisher
ACM
Description
Successful online communities have complex cooperative arrangements, articulations of work, and integration practices. They require technical infrastructure to support a broad division of labor. Yet the research literature lacks empirical studies that detail which types of work are valued by participants in an online community. A content analysis of Wikipedia barnstars -- personalized tokens of appreciation given to participants -- reveals a wide range of valued work extending far beyond simple editing to include social support, administrative actions, and types of articulation work. Our analysis develops a theoretical lens for understanding how wiki software supports the creation of articulations of work. We give implications of our results for communities engaged in large-scale collaborations.
Total citations
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Scholar articles
T Kriplean, I Beschastnikh, DW McDonald - Proceedings of the 2008 ACM conference on …, 2008