Authors
Kurt Thomas, Patrick Gage Kelley, Sunny Consolvo, Patrawat Samermit, Elie Bursztein
Publication date
2022/4/27
Book
Proceedings of the 2022 CHI conference on human factors in computing systems
Pages
1-15
Description
Content creators—social media personalities with large audiences on platforms like Instagram, TikTok, and YouTube—face a heightened risk of online hate and harassment. We surveyed 135 creators to understand their personal experiences with attacks (including toxic comments, impersonation, stalking, and more), the coping practices they employ, and gaps they experience with existing solutions (such as moderation or reporting). We find that while a majority of creators view audience interactions favorably, nearly every creator could recall at least one incident of hate and harassment, and attacks are a regular occurrence for one in three creators. As a result of hate and harassment, creators report self-censoring their content and leaving platforms. Through their personal stories, their attitudes towards platform-provided tools, and their strategies for coping with attacks and harms, we inform the broader design …
Total citations
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