Authors
Jim Spohrer, Paul P Maglio, John Bailey, Daniel Gruhl
Publication date
2007/1/22
Journal
Computer
Volume
40
Issue
1
Pages
71-77
Publisher
IEEE
Description
The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation
Total citations
Scholar articles
J Spohrer, PP Maglio, J Bailey, D Gruhl - Computer, 2007
